CONTENTS / ITEMS UNACCEPTABLE FOR CARRIAGE
( PROHIBITED FOR CARRIAGE )

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The following items are not acceptable for carriage to any destination unless otherwise agreed to by the respective carrier or actual service provider:

  • MONEY (coins, cash, currency paper money and negotiable instruments equivalent to cash such as endorsed stocks, bonds and cash letters), COLLECTABLE COINS AND STAMPS;
  • EXPLOSIVES , FIREWORKS AND OTHER ITEMS OF AN INCENDIARY OR FLAMMABLE NATURE;
  • HUMAN CORPSES, ORGANS OR BODY PARTS, HUMAN AND ANIMAL EMBRYOS, CREMATED OR DISINTERRED HUMAN REMAINS;
  • SHIPMENTS TO APO / FPO ADDRESSES;
  • CASH ON DELIVERY SHIPMENTS;
  • FIREARMS, WEAPONRY, AMMUNITION AND THEIR PARTS;
  • BEVERAGES REQUIRING REFRIGERATION OR OTHER ENVIRONMENTAL CONTROL;
  • PLANTS AND PLANT MATERIAL, INCLUDING SEEDS AND CUT FLOWERS
  • LOTTERY TICKETS, GAMBLING DEVICES WHERE PROHIBITED BY LAW;
  • PERISHABLE PRODUCTS
  • PORNOGRAPHY AND/OR OBSCENE MATERIAL;
  • HAZARDOUS WASTE, INCLUDING, BUT NOT LIMITED TO, USED HYPODERMIC NEEDLES AND/OR SYRINGES OR MEDICAL WASTE;
  • WET ICE (FROZEN WATER);
  • SHIPMENTS REQUIRING THE CARRIER TO OBTAIN ANY SPECIAL LICENSE OP PERMIT FOR TRANSPORTATION, IMPORTATION OR EXPORTATION;
  • SHIPMENTS THE CARRIAGE, IMPORTATION OR EXPORTATION OF WHICH IS PROHIBITED BY ANY LAW, STATUTE OR REGULATION;
  • SHIPMENTS WITH A DECLARED VALUE FOR CUSTOMS IN EXCESS OF THAT PERMITTED
  • DANGEROUS GOODS EXCEPT AS PERMITTED UNDER SECTION 9 "DANGEROUS GOODS";
  • DEAD ANIMALS OR ANIMALS THAT HAVE BEEN MOUNTED;
  • PACKAGES THAT ARE WET, LEAKING OR EMIT AN ODOR OF ANY KIND;
  • PACKAGES THAT ARE WRAPPED IN KRAFT PAPER;
  • LIVE ANIMALS AND INSECTS EXCEPT WHEN THE SHIPMENT IS COORDINATED AND APPROVED BY THE FEDEX LIVE ANIMAL DESK. CUSTOMERS CAN CONTACT FEDEX LOCALLY FOR MORE ASSISTANCE. HOUSEHOLD PETS AND LIVE FISH ARE NOT ACCEPTED;
  • SHIPMENTS THAT MAY CAUSE DAMAGE TO, OR DELAY OF, EQUIPMENT, PERSONNEL OR OTHER SHIPMENTS.

Saranam Logistics Pvt Ltd excludes all liability for Shipments of such items howsoever accepted (including acceptance by mistake or under notice).

PACKAGING AND MARKING

  • All Packages must be prepared and packed by the Sender for safe transportation by air and road assuming ordinary care in handling in an express-transportation environment and in compliance with all applicable laws, regulations and rules, including those governing packing, marking and labelling. It is the responsibility of the Sender to properly complete the (Air) Waybill. Each Shipment must be legibly and durably marked with the name, street-, city- and country address including postcode of the Sender and the Recipient.
  • Any articles susceptible to damage as a result of any condition, which may be encountered in air transportation, such as changes in temperature or atmospheric pressure, must be adequately protected by appropriate packaging by the Sender. Saranam Logistics Pvt Ltd shall not be liable for any damage arising out of changes in temperature or pressure.
  • FedEx does not provide temperature-controlled transport. Under no circumstances will Saranam Logistics Pvt Ltd be obliged to add dry ice to Shipments or to provide re-icing services, notwithstanding any oral or written statements from the customer or Saranam Logistics Pvt Ltd to the contrary. Saranam Logistics Pvt Ltd does not recommend the use of wet ice (frozen water) as a refrigerant.
  • If the Recipient refuses a Package or the Package leaks, is damaged, or emits an odour (collectively "Leakage") it will be returned to the Sender, if possible. If the Package is refused by the Sender, or it cannot be returned because of Leakage, the Sender will be liable for and agrees to reimburse and otherwise indemnify Saranam Logistics Pvt Ltd for all costs, fees and expenses incurred in connection with the clean-up and/or disposal of the Package. Saranam Logistics Pvt Ltd reserves the right, without liability, to refuse or dispose of Package showing indications of Leakage.

INSPECTION OF SHIPMENTS

Saranam Logistics Pvt Ltd may, at its sole discretion, or upon the request of the competent authorities, open and inspect any Shipment without notice at any time, and shall incur no liability of any kind therefore.

CLAIM POLICY

All claim requests are subject to the value declared in proforma invoice and will be processed as per the actual carrier’s claim policy. Saranam Logistics Pvt Ltd will handle on request of the customer and will communicate on behalf of the customer and for the best interest of the customer.

EXCLUSIONS OF LIABILITY

  • We will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, loss of an opportunity even if we had knowledge that such damages or loss might arise or for any indirect, incidental, special or consequential damages or loss howsoever arising including without limitation breach of contract, negligence, wilful act or default.
  • We are not liable if we do not fulfil any obligations towards you at all as a result of:
    • Circumstances beyond our control such as (but not limited to):
      • Acts of god including earthquakes, cyclones, storms, flooding, fire, disease, fog,
      • Force majeure including (but not limited to) war, accidents, acts of public enemies, strikes, embargoes, perils of the air, local disputes or civil commotions;
      • National or local disruptions in air or ground transportation networks and mechanical problems to modes of transport or machinery;
      • Latent defects or inherent vice in the contents of the shipment;
      • Criminal acts of third parties such as theft and arson.
    • Your acts or omissions or those of third parties such as:
      • You being in breach of (or any other party claiming an interest in the shipment causing you to breach) obligations under these terms and conditions
      • An act or omission of any customs, security, airline, airport or government
    • The contents of the shipment consisting of any article that is a prohibited item even though we may accepted the shipment by mistake.
    • Our refusal to make any illegal payments on your behalf.

DELIVERY POLICY

  • Redelivery service will be provided at no additional charge. A notice of attempted delivery will be left at the Recipient's address after each attempted delivery, indicating date and time of the presentation. Any Shipment which cannot be delivered after three (3) attempted deliveries will be returned to the nearest FedEx facility and an attempt made to notify the Recipient. In the case of deliveries to a private address ("Residential Deliveries"), only one re-attempt will be made after the initial attempted delivery.
  • If the Shipment has not been delivered after three (3) attempted deliveries (two (2) in case of a Residential Delivery) or after being held for five (5) Business Days from the date the Shipment is received and, where applicable, has cleared customs in a destination station, it will be considered undeliverable (See below UNDELIVERABLE SHIPMENTS).

UNDELIVERABLE SHIPMENTS

  • An undeliverable Shipment is one that cannot be delivered for reasons that include, but are not limited to, any of the following: (i) the Recipient’s address is incomplete, illegible, incorrect or cannot be located, (ii) the Shipment was addressed to an area not served by the carrier through which the shipment was booked, (iii) the Recipient's place of business is closed (iv) delivery is impossible because of the unavailability or refusal of an appropriate person to accept delivery or sign for delivery of the Shipment on the initial delivery attempt or reattempts, (v) the Shipment is unable to clear customs, (vi) the Shipment would likely cause damage or delay to other Shipments or property, or injury to persons, (vii) the Shipment contains prohibited items, (viii) the Recipient is unable or refuses to pay for a Bill Recipient Shipment, (ix) the Shipment was improperly packaged or (x) the Shipment’s contents or packaging are damaged to the extent that re-wrapping is not possible.
  • If a Shipment is undeliverable for any reason, Saranam Logistics Pvt Ltd may attempt to notify the Sender to arrange for the return of the Shipment, without prejudice to any local regulatory constraints. If the Sender cannot be contacted within five (5) Business Days or fails to give instructions within a reasonable period of time as determined by us, Saranam Logistics Pvt Ltd at its sole discretion, may return the Shipment to the Sender; or place the Shipment in a general order warehouse or customs-bonded warehouse or dispose of the Shipment. If a Shipment cannot be delivered, cleared through customs or returned, the Shipment may be transferred or disposed of by the respective carrier at its sole discretion. The Sender will be liable for any and all costs, Charges and fees incurred in returning, storing or disposing of an undeliverable Shipment, unless the Shipment was undeliverable due to the fault of the carrier.
  • Shipments that cannot be returned due to local regulatory constraints will either be placed in a general order warehouse or a customs-bonded warehouse or disposed of at the carrier’s sole discretion and at any location. The Sender agrees to pay any costs incurred by the carrier in such placement or disposal.
  • Return Charges will be assessed to the Sender together with the original Charges, unless the Shipment was undeliverable due to the fault of the carrier. Also included will be any other Charges incurred by FedEx including but not limited to duties, taxes and storage fees, if applicable.

REFUND POLICY

The courier booking charges will be return back to the Shipper upon his request to cancel the booking on condition that the said package does not move from Chennai office.

DISPUTE POLICY

All disputes will be handled by our customer service representative and proper updates will be given through email. In case Delivery issues, proof of delivery from the actual carrier will be obtained and mail to the customer upon request. We assure of best efforts to satisfy the customer at all levels involving in our service.